Terms & Conditions
The Terms and Conditions relating to the games and promotions
This page contains information explaining your rights in accessing and using The Company website. The Terms and Conditions relating to the games and promotions available on the Site are posted from time to time, which are incorporated herein by reference.
These General Terms define the rules and procedures for opening and maintaining player accounts, depositing and withdrawing funds, placing bets, paying out winnings and resolving disputes. By clicking “accept” or otherwise registering, accessing and using the Website, the Customer acknowledges that they have read, understood, and agreed to be bound by these General Terms along with the Privacy Policy, Betting Rules, Rules on Sports, and all other policies and procedures placed on the Website.
Definitions Used in These General Terms :
Bet | - | is a risk-driven agreement for potential winnings entered into between the customer and the bookmaker under the established Rules, where the fulfillment of such agreement is conditioned by an event whose outcome is yet to be determined. Bets are accepted on the conditions offered by the bookmaker. |
Outcome | - | is the result of the event (events) on which the bet was placed. |
Customer or Player | - | is an individual placing a bet with the bookmaker on an outcome. |
Bet Cancellation | - | is an outcome on which the bet is not settled and winnings are not paid. As per the Rules, in the event of “bet cancellation”, an arrangement between the bookmaker and the customer shall be deemed unconcluded and the stake shall be refunded. |
Regular Time | - | is the duration of the match subject to the regulations of the relevant sport, including time added by the referee. Regular time does not include extra time, overtime(s), penalty shootouts, etc. |
“Company” or “VVLiveCasino” or “bookmaker VVLiveCasino” shall mean VVLiveCasino.
“Website” is https://vvlivecasino.com.
In case there are other language versions of the Terms & Conditions available, the English version will always prevail.
Changes to the General Terms :
Due to changes in legislative and regulatory frameworks and as dictated by operating conditions, and when the need arises, the Company may from time to time be required to amend its General Terms. Earlier bets shall remain unchanged.
Where possible, the Company will notify players of any significant changes; however, please visit the Terms and Conditions page regularly to check and familiarize yourself with any changes.
Last updated: 12.12.2022
1. General Terms
- By registering to use the services covered by these Terms and Conditions on MB5Casino.com (hereinafter each separately and all together collectively referred to as “MB5, "MB5Casino", "MB5Casino.com" or "Site"), you are certifying that you are at least 18 years of age, and that you legally acknowledge to have read, fully understand and agree to be bound by and to comply with these "Terms and Conditions." If you do not wish to accept the following terms and conditions, you must neither register nor open an account and you will be unable to access the software and the gaming services offered in conjunction therewith.
- The bookmaker MB5 accepts bets on sports and other events worldwide.
- Bets may only be placed by individuals who are 18 years of age or the age of majority in their state (if the age of majority is over 18) and agree to the Betting Rules offered by the bookmaker. The customer shall be held liable for violation of this regulation.
- The following individuals are not allowed to place bets:
- individuals who are under 18 years of age at the time of placement;
- individuals who directly participate in the events being betted on (e.g. sportspeople, coaches, referees, club owners or club management, or other individuals who can influence the outcome of the event), as well as any individuals acting on their behalf;
- individuals representing other bookmakers;
- individuals who are prohibited from entering into a contract with a bookmaker subject to the effective legislation. - The bettor shall be held liable for the violation of paragraphs 4, 5 hereof. Should these Rules be violated, the bookmaker reserves the right to refuse to pay any winnings or to refund stakes, as well as to cancel any bets. The bookmaker shall not be liable in relation to the moment when they become aware that the customer falls within any of the aforementioned categories. This means that the bookmaker shall be entitled to take the above measures at any time once they have become aware that the customer is an individual who can be designated as above.
- The right to access and/or use the Website (including any or all of the products offered through the Website) may be considered illegal in certain countries (including, for example, the United Kingdom etc.). The fact that our Website is available in such a country and/or jurisdiction or that it can be displayed in the official language of any of those countries cannot be considered official authorization or legal grounds for using our Website and depositing funds into your account or withdrawing your winnings. The availability of the Website does not mean that it contains any proposals, incitement or invitation to use or subscribe to betting, gambling or any of the other services in any jurisdiction where such activity is illegal.
- You are responsible for determining whether your accessing and/or use of the Website is compliant with applicable laws in your jurisdiction and you warrant to us that gambling is legal in the territory where you reside. When opening an account and/or using our Website you must make sure that your actions are legal in the territory in which you reside. You also guarantee and agree that you have received legal advice before registering on our Website.
- If we become aware that you are a resident in a country where the use of our Website is considered illegal, we will have the right to close your account and refund any remaining balance on your account at the moment of its closure (after the deduction of any winnings credited after your most recent deposit was made). Before using the website, the Customer must make sure that they do not breach laws and regulations related to the gambling industry in their territory of residence. Online gambling is prohibited in some countries, and consequently gambling-related payments and money transfers may also be forbidden. We recommend that you consult lawyers before registering on our website. Users from the following countries will not be allowed to register on our website: United Kingdom, Russia, USA, Belarus, Latvia, Cyprus, France, Israel, Estonia, Ukraine, Lithuania, Malta, United Arab Emirates, Belgium. As national laws are subject to change, customers are responsible for keeping up to date with any changes made to legislation.
- The bookmaker shall be entitled to refuse bets from customers who fail to abide by these Rules.
- The bookmaker reserves the right to refuse to accept a bet from any individual without giving a reason.
- All bets shall be settled based on the data provided by the processing center.
- Winnings shall be paid to the bettor within 30 (thirty) calendar days from the date of official publication of the results of the latest event on the bet slip.
- Winning bet slips can be paid out within 30 (thirty) calendar days from the date of the event specified on the bet slip.
- After receiving returns, the bettor shall check if the winnings are correct. Should the bettor disagree with the winnings, they shall give notice to the bookmaker thereof with their account number, date, time, event, stake, selection, odds, and reasons of disagreement being stated. Any claims regarding winnings may be filed within 10 (ten) days. All bet calculation claims for Cyber-Live games are accepted within 72 hours from the moment of game ending.
- A bet placed by the Customer shall be deemed won if all outcomes specified in such bet have been predicted correctly.
- Betting terms (odds, handicaps, totals, maximum stake limits, etc.) may be subject to variation after a bet has been made, but this does not affect the terms at the time the bet was placed. Before entering into an arrangement, the customer shall check all changes in the current pre-match markets.
- Bets placed on events, the outcome of which was known at the time of placement, shall be settled at odds of 1.
- Subject hereto, in the event of any disagreement between the customer (contract party) and the bookmaker on any matter pertaining to the observance and fulfillment of a betting arrangement between the customer (contract party) and the bookmaker, including payouts, outcomes, odds and other material terms of the arrangement, as well as declaring such arrangement unconcluded or void, the parties agree that any disputes shall be settled by serving a complaint to the opposite party (pre-trial procedure).
- Under the pre-trial procedure, a party claiming the violation of their rights shall serve a written complaint to the opposite party. Whenever a complaint is served to the bookmaker, it shall be delivered to the bookmaker’s registered office stated in the bookmaker’s constituent documents and supported by the respective statement from the public register of companies. Whenever a complaint is served to the customer (contract party), it shall be delivered to their place of residence (or place of stay).
- A complaint shall be served within 10 (ten) days of the day when the party became aware or should have become aware of the violation of their rights. Documents supporting and substantiating such complaint shall be enclosed. In default of sufficient grounds for the complaint, the same shall be returned without examination. All bet calculation claims for Cyber-Live games are accepted within 72 hours from the moment of game ending.
- In the case of technical failures and unfinished streams, etc. bets on eSports Live will be refunded only if the event in question does not occur or bets on the event are not settled by the bookmaker.
- If an employee makes an error while accepting a bet (obvious misprints on the list of events, inconsistency of odds between offered betting markets and the bet, etc), or a bet is accepted in violation of these Rules, or if there are any other indications that the bet is wrong, the bookmaker reserves the right to declare such bets void. Returns on such bets shall be paid at odds of 1.
- In the event of obviously erroneous odds, such bet shall be settled based on the final result at the effective odds applicable to the certain market.
- In the event of suspicions in the unsportsmanlike format of matches the company reserves the right to block bets on sport event before final conclusion of an international organization and declare bets as invalid if the fact of an unsportsmanlike game is determined. Payment of these bets is made with odds "1". The administration is not obliged to present evidence and conclusions to the customers.
- Should the receiving party fail to consider a complaint within the established timeframe, a party claiming the violation of their rights shall be entitled to bring action to court, and the proper venue shall be a court in the country of the bookmaker’s registered office.
- Should these Rules be amended, customers shall be notified accordingly. Bets accepted after the specified date shall be subject to the amended Rules. Earlier bets shall remain unchanged.
- The Customer shall be responsible for keeping their password and account number received at registration confidential. All bets registered with the bookmaker shall be valid. Bet cancellation shall be subject to these Rules. Should the Customer’s login details come into the possession of a third party, the bookmaker should be informed, the Customer should change their username and password and their email password to stronger ones. You must not disclose any cash withdrawal codes or codes for changing your phone number to any third party.
- In no event shall the bookmaker MB5 be held liable to the Customer for any indirect, collateral, or incidental losses or damages (including loss of profit), even though they may have been notified that such losses or damages are likely to occur.
- No connection failure while receiving confirmation of a bet shall entail the cancellation of such bet.
- Placing a bet acts as proof that the Customer agrees to and accepts these Betting Rules.
- Bets shall be settled and winnings shall be determined based only on the results declared by the bookmaker. Any complaints about the results, date, and actual starting time of the event shall be considered together with official documents from the relevant sports federations.
- No complaint in connection with or arising from transliteration (or translation) of a team name, player’s surname, or sports venue will be considered by the bookmaker. A tournament title is given for convenience only. No mistake in a tournament title shall result in a stake refund.
- Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
- In the event of
- duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor)
- multiple breaches of the Betting Company’s T&C
- doubts about the identity of the customer or the information they have provided (i.e. address, credit/debit card details, other data)
- any types of fraud committed either by you or by another person acting in your interests or in collusion with you, including but not limited to:
- a) refund or rake fraud
- b) your use of a stolen or unverified bank card as a source of funds
- c) any actions you have carried out or attempted to carry out which may reasonably be considered illegal in any applicable jurisdiction, which were committed deliberately or with the intention to deceive and/or circumvent constraints set in law regardless of whether this action or attempt ultimately causes loss or damage to your account
- when the customer placed the bet, they had information about the result of that event
- the customer was able to influence the outcome of an event due to their direct participation in the match (sportspeople, coaches, referees, etc.) or because they acted on behalf of the participants
- bets were placed by a group of bettors acting in concert (as a syndicate) in order to exceed the limits set by the bookmaker, as well as colluding with others in order to obtain an unfair advantage through bonus schemes or any other promotions offered by us
- the bettor is suspected of using special software or hardware which facilitate automated betting, including but not limited to the use of glitches, faults or errors in our software in connection with the Services we offer (including betting); your use of rogue equipment and programs or analytical systems, including but not limited to software that allows you to place bets without human intervention (for example, bots), etc.
- unfair means of any kind were used to obtain information or circumvent restrictions imposed by the company.
The Company’s management is entitled to request at their discretion any documents from the bettor substantiating their identity or other data they have provided (for example, passport details, residential address), as well as to cancel any payments until all such details have been verified. The Company also reserves the right to inform the regulatory bodies and local authorities of such fraudulent actions performed by the player.
- If the customer refuses to undergo verification, the company reserves the right to void their bets (including bets placed from duplicate accounts). Furthermore, the management reserves the right to take any reasonable measures, including but not limited to blocking the account and freezing the available funds until the account holder is established and their deposit methods have been confirmed.
- Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:
- to block (close) the account (including any duplicate accounts), which may entail:
- all bonuses, free bets and winnings received from those bonuses and free bets when using this duplicate account becoming void and lost to you
- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and duplicate accounts. We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account).
- to block (close) the account (including any duplicate accounts), which may entail:
- At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the duplicate account will be void, the duplicate account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation).
- The Company’s management reserves the right to conduct a video conference as a part of the identity verification process, or request for the documents to be sent by post. Verification may take up to 72 hours from the receipt of the documents. The outcome of the video conference can be provided to the customer within 5 working days after a video conference takes place. If it is proven that the data that was provided is not valid, the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
- An account is blocked after staying inactive for 3 months. To unblock an account please contact Security Service at security@mb5casino.com
- In exceptional cases, upon the bettor’s request, the bookmaker may alter the account currency. In order for that to be done, the Customer should e-mail their request to security@mb5casino.com with the subject “CHANGE OF CURRENCY”. A photo of the main page of the Customer’s passport should be attached thereto. For this transaction the bookmaker charges 10% of the amount being converted.
- The account holder confirms that any activities on the account are performed by themselves. If the account is managed by a third party, the account holder shall take exclusive responsibility for access to the account.
- The bookmaker reserves the right to update these Rules and add new provisions at any time. Such new rules or amendments shall take effect immediately after publication on the website.
- What is gambling addiction?
- Gambling problems are associated with mental health issues such as depression,anxiety and suicidal thoughts. They can affect family relationships, professional and academic progress, and can even lead to bankruptcy and crime.
- Gambling is an entertaining activity rather than a source of income.
- Gambling is a thrilling and amusing pastime. Unfortunately, in some cases, involvement in such activities may cause problems. We take care of our customers and do our best to ensure responsible use of our website without any negative consequences. We advertise our products and services in a responsible manner and will not target young or susceptible people.
- Underage gambling.
- Our company does not allow minors (individuals under 18 years of age) to be involved in betting. We take every possible precaution to prevent violation of this rule. We guarantee that our advertisements, sponsorship and marketing campaigns do not contain information targeted to minors.
- Gambling addiction prevention.
- No advertising campaign or promotion misleads users, nor do they distort the nature of the services for potentially susceptible bettors. Customers are informed about the chances of winning as well as the potential risks. Services are provided based on the amount paid and excessive spending is not encouraged.
- Do you have uncontrolled spending?
- Are you borrowing money or stealing in order to gamble?
- Have you noticed that you spend less time with your family?
- Do you react badly to other people’s opinion about your online gambling?
- Have you lost interest in hobbies or usual leisure pursuits?
- Do you feel depressed or even suicidal because of your gambling failures?
- Have you ever lied to cover up the amount of money or time you have spent gambling?
Please answer the questions above. If you say 'yes' to all questions, you are likely to have a gambling problem:
It is never too late to admit that you have an addiction and to fight against it. We value our customers and in no event will we facilitate the progression of this illness.
- Please read the following information which can help you lower the risk of developing gambling addiction:
- Do not regard gambling as your main source of income;
- Set limits on the time and money to be spent. Do not break these limits;
- Please do not gamble if:
- You are under the influence of alcohol or any other substance;
- You are depressed;
- Only gamble with money that you can afford to lose.
- Avoid chasing your losses.
- MB5 customers are informed about the odds of winning and of the potential consequences and risks of losing.
Your withdrawals and deposits can be accessed through the "My Account" section.
Our customers have a self-excluding option. - Please write to customer support for help and also use the Self-restriction option if necessary.
We provide assistance to players with potential gambling problems which is readily available, systematically provided and logged. We monitor all requests. - For customers who want to set limits on their gambling, we offer a voluntary self-exclusion service, which allows you to close your account or restrict your gambling activities for one of the following periods: 1 month, 6 months or 1 year. Once your account has been self-excluded, it will be closed until the selected time period has elapsed. Once the self-exclusion period has ended, you will be able to recommence your use of any Services by contacting Customer Support.
- You can request that the restrictions are removed from your account before the self-exclusion period has ended; however, the final decision rests with the Company. During the self-exclusion period Customer must not attempt to open a new Account and you must accept that the Company shall have no financial liability and shall not be held otherwise accountable if you continue gambling or using a new Account with the Service under a different name or address.
2. Wagering
Acceptance and Validation of Wagering:
- Wager Players must wager from funds that have been credited into their respective Player accounts. All wagering will be deemed void, if upon review it is found that the Player has never successfully deposited funds or completed any Funds Transfer into their respective Player accounts. After successfully depositing funds into his/her account, the Player’s total bet must be the equivalent or exceed the deposited amount. Failure to comply will result in failure to apply for any withdrawal, thus it is advisable for Players to make deposits based on demand.
- Confirmed Wagers MB5 cannot and will not cancel wagers of any Player account once they have been confirmed, unless the wager is declared void or unless there are circumstances involving incorrect results and settlements for reasons outlined in these Terms & Conditions.
- Accurate Wagering Records Despite every effort to ensure total accuracy, MB5 does not and will not accept responsibility for any errors or omissions with respect to the information provided on the Website.
- Deduction of Wagers / Unresolved Wagers Stakes will be deducted from the respective Player account at the time the Bet is placed, regardless of when the results are determined or announced. MB5 cannot and will not refund Bets placed on games where Bets have been purchased for future draws that have yet to be resolved or concluded. Such Bets will be resolved upon completion of such games and winnings, if applicable, will be credited to the respective Players’ accounts at that time.
- MB5’s Wagering Decision is Final By accepting these General Terms and Conditions, the user agrees that MB5 and its records shall be the final authority in determining the terms of any wagers placed as well as the circumstances in which those wagers were made.
- Player’s Sole Responsibility for Winnings Any applicable taxes and fees incurred upon any winnings that have been awarded to you as well as all other payments made to the respective Player are considered to be the Player’s sole responsibility. MB5 reserves the right to report and withhold any amount from the Player’s winnings in order to comply with any applicable law. Winnings cannot be transferred, substituted or redeemed for any other forms of winnings.
Stakes Wagered
- Minimum Stakes A minimum stake amount applies. The amount is dependent on the particular Game/Product.
3. Use of Site
You can only play the Games for money if you are:
- 18 years of age or over; and
- Have reached the age at which you are legally entitled to play the Games in whichever country you access our site.
- You are not allowed to register on the Website and use our services if you are a resident of Aruba, Australia, Bonaire, Curacao, France, Iran, Iraq, Netherlands, Saba, Spain, St Maarten, Statia, U.S.A or the U.S.A dependencies, United Kingdom. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.
If you are not entitled, The Company reserves the right to:
- immediately prevent your participation in Games and withdraw your account
- report you to the relevant authorities.
Clicking on the relevant "JOIN AND REGISTER" button during your registration, you acknowledge and accept that:
- you are at least 18 years of age;
- you have read, fully understood and accepted these Terms and Conditions; and
- these Terms and Conditions constitute a legally binding agreement ("Agreement") between you and The Company regarding the use of the Services.
You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.
4. Intellectual Property
- The information, material and data provided or made available to you on the Website(s), Services and/or in any other form including, without limitation, marketing programmes and materials, results, statistics, sporting data and fixture lists, odds and betting figures, text, graphics, video and audio content (the "Information"), belong to The Company and our licensors and are meant for your personal and non-commercial use only.
- You may not in any way or by any means adapt, copy, modify, reproduce, store, distribute, display, publish, transmit, sell, rent, lease or license or otherwise make the Information available to any other person, website, or media without our prior consent.
- The Software, Services and the Information provided on the Website(s) are protected by copyright, trademarks and other forms of intellectual and proprietary rights. All rights, title and interest in and to the Software, Services and Information on the Website(s) are owned by, licensed to and/or controlled by The Company and/or our licensors. You acknowledge that you do not acquire any rights, interests, or licences to the Software, Services and the Information through your use of the Website(s).
5. Conditions of Use
As a condition of use of the Services, you warrant and undertake that you shall not use or access the Website(s), Services, Software and/or the Information for any purpose that is unlawful under any law that is applicable to you or that is prohibited by and/or in breach of these Terms and Conditions. In particular (and in addition to all other representations and warranties set out in these Terms and Conditions), you warrant and undertake as a condition of your use of the Services:
- that you are acting on your own behalf and in your own personal capacity and not on behalf of another person;
- that you are not restricted by limited legal capacity;
- that you are not diagnosed or classified as a compulsive gambler;
- that you are of the legal age of 18 and above;
- that you are fully aware of the risk of losing money in the course of using the Services;
- that you are not using or depositing money which originate from illegal or unauthorised activities;
- that you are not conducting criminal or otherwise unlawful or unauthorised activities and/or intending to use your account opened with us in connection with such activities;
- that you shall not allow other persons to use your account for any criminal or otherwise unlawful activities including, without limitation, money laundering, under any law applicable to you or us;
- to keep your username, account number and password secure, confidential and protected against unauthorised access or use and to ensure that you notify us immediately if you misplace, forget or lose your account name or password;
- to be solely responsible for any and all activities that occur under the access to and use of the Services on and through the Website(s) and/or Device(s) under your username, account number and password regardless of whether such access and/or use was authorised by or known to you or not;
- not to use the Website(s), Device(s), Software or the Information in any way which interferes the operational performance of the Services and the Website(s) to other users;
- not to solicit or in any manner seek to obtain any information relating to other users;
- not to upload or distribute any program, file or data that contain viruses and may affect the operational performance of the Device(s), Software, Services and/or Website(s);
- that your access to or use of the Services and Website(s) is not illegal or prohibited by laws or contractual obligations that are applicable to you from which you are currently accessing the Website(s) or using the Device(s);
- not to post or transmit to the Website(s) and/or to the Device(s) or to any other users, any unlawful, harassing, abusive, threatening, defamatory, obscene, indecent, inflammatory, racially or ethnically objectionable, pornographic or profane material, or any that could be considered a criminal offence;
- that you are not an officer, director, employee, affiliate or agent of The Company or any company related to The Company, or a relative or housemate of any of the foregoing.
6. Deposits & Withdrawals
There are various ways for Customers to deposit funds into and withdraw funds from their account. All deposit and withdrawal methods can be found in the “Payments” section. The minimum and maximum amounts for deposits and withdrawals depend on the payment method the Customer decides to use.
- Deposits:
- MB5 does not accept third-party deposits. You must make deposits only from a bank account, bank cards Visa/Mastercard (it is the cardholder's responsibility to know the laws concerning online gambling in their country of domicile), payment systems Skrill/NETELLER or other payment wallets/payment options that are registered in your own name (The administration does not recommend making deposits using someone else’s electronic wallet. The administration has the right to return funds to the holder of such an electronic wallet without prior notification).
- If we determine during the security checks that you have violated this condition then your winnings will be confiscated. Furthermore, MB5 is not responsible for the loss of funds deposited from third-party accounts.
- Transfers of funds between players‘ accounts are prohibited.
- Withdrawals:
- All withdrawal requests are processed 24/7.
- You can only withdraw funds using the same payment method that was used to deposit funds into your account. If you use various different methods to make deposits, withdrawals should be proportionate to the deposits made using any particular method.
- MB5 may refuse withdrawals via payment systems or in cash and offer a bank transfer as a substitute.
- If the Customer does not abide by the rules of the Company (does not follow its Terms and Conditions, does not place a bet before making a withdrawal, etc.) the Company reserves the right to decline such withdrawals and the Customer’s winnings will be confiscated.
- No service charge is imposed if monies are deposited into or withdrawn from the Customer's account in BTC currency using the Bitcoin payment system.
- Refunds:
- To request a refund, you should contact support@MB5.com. Refunds can be processed only from verified accounts. In all cases, an identification procedure may be required (if you are an unverified Customer), in which case you may be asked to provide verification documents: passport, copy of ID and proof of payment (photo of the credit card (all sensitive data must be covered), bank statement, full screen screenshot of the wallet).
We reserve the right to withhold the cost of the fee charged by the payment provider to process the refund.
- To request a refund, you should contact support@MB5.com. Refunds can be processed only from verified accounts. In all cases, an identification procedure may be required (if you are an unverified Customer), in which case you may be asked to provide verification documents: passport, copy of ID and proof of payment (photo of the credit card (all sensitive data must be covered), bank statement, full screen screenshot of the wallet).
- Security and legal:
- In certain circumstances and in respect to certain Customers, MB5 may decide not to reimburse service charges imposed by payment systems on deposits or withdrawals which MB5 usually reimburses.
- Online gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to complete transactions.
- The MB5 Security Service is entitled to:
- decline cash withdrawal requests if deposits were made through e-payment systems;
- refuse any withdrawal should the deposit or withdrawal amounts be inconsistent with bets placed (the Customer must place bets with stakes which add up to the sum of all deposits and the bets must have odds of at least 1.1). Permitted withdrawal amounts shall be calculated based on the amount of the bets placed from any given deposit;
- refuse any withdrawal if the betting account is misused. In this case your account must be verified before withdrawal can take place.
- The MB5 Security Service does not recommend Customers:
- To transfer funds between PSP (payment systems);
- To make a deposit and withdraw funds without placing bets;
- In the foregoing events, funds will be returned to your account.
- Should MB5 have any concerns about the Customer’s identity or their address, payment method, or other details (age, credit or debit card, other data), additionally to the documents provided during the identification process, MB5 is entitled to request supporting documents from the Customer substantiating their identity, source of funds, or other submitted data. MB5 is entitled to suspend any withdrawals until all such details are fully verified. MB5 shall strive to complete verification in no longer than 72 (seventy-two) hours from receipt of the last requested document. If it is proven that any of the submitted data is incongruous or false, MB5 is entitled to void all bets and suspend all transactions until the owner of the account in question provides sufficient clarification of the discrepancies.
- MB5 is entitled to request for originals or certified hard copies of the documents to be sent by registered post.
- The Customer is fully responsible for paying all fees and taxes applied to the Customer‘s winnings according to laws of the jurisdiction of the Customer‘s residence.
- Conditions of Use
- Each member must use a real and registered bank, if you use a fake or random bank, we will not be able to provide the balance, because we only make withdrawals to registered banks
7. Promotions
- All the promotion in MB5 is not allowed for multiple accounts, if there is any collusion or usage of multiple account, all bonus and winning amount will be confiscated.
- Turnover on all types of non-live table games (e.g. Blackjack, Video Poker, Craps, American Roulette, Baccarat and other non-live table games) and non-slot games, will not count towards this turnover requirement unless SPECIFICALLY stated.
- MB5 will only calculate the amount of bets that have been settled and with the result of winning or losses as effective turnover.
- The required turnover subjected to all bonuses are not count as effective rebate.
- Given bonuses are only valid for thirty (30) days, starting from the date they are issued, unless otherwise stated in the bonus’ terms and conditions. If a player fails to make the prerequisite value of wagers before the expiration, the bonus funds and money won using money bonus funds will be removed from the player’s account.
- MB5 reserves the right to decide unilaterally to execute and, at any time without prior notice, to modify, change, stop, cancel and/or invalidate the promotion.
- All promotions or special offers introduced are subjected to these Terms and Conditions. The Company reserves the right to suspend, withdraw or modify such any promotions at any time.
- In the event that The Company believes a user is abusing or attempting to abuse a promotion, The Company may, at our sole discretion, block, deny, suspend, withhold or withdraw any user from the promotion.
- The Company reserves the right to void any or all bets made by any individual/group of people acting in liaison/collusion and attempts of fraudulent. The money in the accounts will be confiscated immediately.
7.1. Promotional Abuse and Irregular Play
- We have a zero-tolerance policy towards bonus abuse, fraud, taking unfair advantage of us and/or other suspicious activity, and we reserve the right to block and remove bonuses, associated winnings and/or deposits from accounts that we suspect, at our sole direction, are involved in such activities or behaviours.
- We reserve the right to review transaction records and logs from time to time, for any reason whatsoever. You hereby consent in advance to this clause. If, upon such a review, it appears that you are participating, or attempting to participate, in strategies that we, in our sole discretion deem to be (i) promotional abuse; and/or (ii) irregular playing; we reserve the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or terminate your access to the Website and/or block your account. PLEASE NOTE that in such circumstances, we shall be under no obligation to refund any funds that may be in your account other than your original deposit amounts.
- Irregular play includes, but is not limited to, any one of the following types of play:
- Equal, zero or low margin bets or hedge betting would not be accepted in any form. For example, Black or Red betting on Roulette or covering more than 24 of the 37 numbers on the table; both side betting including but not limited to sports and live casino;
- Delayed winnings, for example, "free spin" or "bonus" features initiated with bonus or cash funds, then the Player steps out of the free bonus or bonus round, and then completes at a later time for example, after the bonus has been wagered;
- "Game State Abuse" where the use of bonus funds are used purely to progress through the bonus stages and then final stages completed with cash bets when bonus funds have been released or forfeited; and
- Leaving large bets on table, for example in Blackjack, and returning after bonus wagering has been completed.
- Promotional abuse includes, but is not limited to, any one of the following types of play:
- Working in a syndicate with other players to abuse promotions, deliberately cheating or other unfair behaviour;
- Depositing and withdrawing funds shortly after with the intention to abuse the promotion. For example, deposit funds to receive free spins, and then wager your deposit just over 1 time your deposit value, initiate a withdrawal to not fall foul of clause "No Deposit Bonus" of the Website Terms;
- Whether known or unknown to us, taking advantage of any software or system bug, loophole, fault, error or failure including, but not limited to, in respect to any game; and
- Using multiple accounts to claim a bonus or a free spins offer more than once.
7.2. Indemnity
You agree to indemnify and hold The Company, our employees, officers, directors, licensees, distributors, affiliates, subsidiaries and agents for any loss, damage or claim (including reasonable legal fees) that may incur out of violation of the Terms and Conditions and/or Betting Rules.
8. Disclaimer
- The Company does not accept liability for the content, products, representations of external or third party websites from the public domain. The Company disclaims any and all warranties, representations and responsibilities in respect of any aspect of the Services, the Site and the Information, which may be provided by third parties and shall not on any account be liable for any default, breach or inaction of third party partners.
- Any participation in the Games is at your sole discretion and risk. By playing the Games, you acknowledge that you do not find the Games and/or Services to be offensive, unfair or indecent in any way.
- Some legal jurisdictions have not addressed the legality of online and/or offshore gambling while others have specifically made online and/or offshore gambling illegal. We do not intend that anyone should use the Site and/or Services where such use is illegal. The availability of the Services and Site should not be construed as an offer, solicitation or invitation by us in any country in which such use is illegal. It is your sole responsibility to ensure that at all times you comply with the laws that govern you and that you have the complete legal right to use the Site and Services.
- Under no circumstances, including negligence, shall The Company be liable for any damages or losses that are deemed or alleged to have resulted from or caused by the Site or its content, including without limitation delays or interruptions in operation or transmission, communications, lines failure, any person's use or misuse of the site or its content, or any errors or omissions in content. The Company disclaims all warranties, representations and responsibilities to the full extent permissible by law and does not warrant that the Services will be uninterrupted, timely or error-free, that any electronic correspondences sent through the servers is free from any viruses or bugs.
- In no case does The Company warrant that the services offered match your expectations or standards and it shall be your responsibility to ensure that the requisite configuration and essentials for utilizing the services are maximized. You acknowledge that part or all of the Information may be provisional in nature and may be subject to revision or modification.
- If there is a discrepancy between the result showing on your Device and our server, the result showing on our server shall govern the result of the Game. You understand and agree that (without prejudice to your other rights and remedies) The Company records shall be the final authority in determining the terms of your participation in the Games, the activity resulting there from and the circumstances in which they occurred.
- The Company reserves the right to discontinue, modify, remove or add to the Services, temporarily or permanently, in its absolute discretion with immediate effect and we shall not be liable in any way for any loss suffered in this regard.
- This disclaimer supersedes all previous understandings, agreements and contracts. You hereby accept to indemnify The Company and its affiliates, employees, agents and associates against all claims, liabilities or expenses, including but not limited to attorney fees and court charges, arising from your access or use of the Services and Site, regardless of whether The Company has been advised of such a possibility or not. By using the Services and Site, you expressly waive off any right that may arise to you against us.
- This disclaimer shall be read in full and shall be construed only after reading the same with the terms of use and privacy policy. By using this site, it shall be deemed that you have read, understood and acknowledged all the terms and conditions, privacy policy and the disclaimer.
9. Cancellation, Termination and Suspension of Account
- The Company reserves the right to void any winnings, freeze and forfeit any balance in your account, and/or to deactivate your account without cause at any time including, without limitation, if:
- you have more than one active account with The Company;
- the Name does not match the name on the bank account or other payment accounts used to make deposits and withdrawals;
- you participate in a promotion and withdraw before fulfilling the requirements of that particular promotion;
- you provide incorrect or misleading registration information;
- you have failed to provide the identification information upon request;
- you are not of Legal Age;
- you access and participate in the Services from a jurisdiction where participation is prohibited by law;
- you deny any of the transactions or deposits that you have made;
- you are depositing money originating from illegal or unauthorised activities;
- you are found to be cheating or attempting to cheat anyone or any party or you have employed or made use of an artificial intelligence or other system designed specifically to defeat the system or you are found to have colluded with other players in order to defraud The Company;
- you have allowed or permitted (intentionally or unintentionally) someone else to use your account; or
- you fail to comply with any of the terms and conditions set forth in this Agreement
- If the provision of the Services is suspended and/or your account is deactivated, the provision of the Services will only be reinstated and/or your account reactivated after the necessary rectification has been verified.
- The Company retains authority over the issuing, maintenance and closing of user's accounts at any time for any reason. The decision with regards to any aspect of your account, use of the Services or the Site, is final and shall not be open to review or appeal. We will give you reasonable notice before doing so, unless circumstances dictate that we legally or practically cannot do so.
10. External Websites
- Links to external websites are provided for your convenience only, and The Company is not responsible for and does not undertake to ensure that contents of such links are accurate, current or maintained.
- The Company is not responsible nor liable for the contents or the privacy practices of the external websites.
- The Company shall not be liable for any loss or damage whatsoever arising from or in any way connected with your use of any link to external websites provided on the Website(s).
- The Company shall under no circumstances be associated or affiliated with any statement, opinion, trade or service marks, logos, insignias, products, services or with the operators or owners of external websites.
11. Violation
- The Company reserves the right to seek all remedies in respect of any violation of these Terms and Conditions, including the right to deny or restrict access to the Services, Website(s) and Information to any particular person, terminate your account or to block access from a particular Internet address at any time and at our sole and absolute discretion.
- You agree to fully indemnify and hold harmless The Company and its affiliates, employees, agents and associates from and against all claims, demands, liabilities, damages, losses, costs and expenses, including legal fees and any other charges whatsoever that may arise as a result of:
- your breach of the Agreement, in whole or in part;
- violation of any law or third party rights;
- use of Services and/or Site by you or other person using your login details